Shipping policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Time
Estimated delivery times:
United States: 5–12 business days
International Orders: 7–21 business days
Delivery times may vary depending on your location, shipping carrier, customs clearance, weather conditions, or other unforeseen delays.
3. Shipping Costs
Shipping charges are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear.
5. Delayed or Lost Packages
We are not responsible for delays caused by:
Shipping carriers
Customs processing
Weather conditions
Incorrect shipping addresses provided by customers
If your package is significantly delayed or lost, please contact us and we will do our best to assist you.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, we cannot guarantee replacement or refund.
7. Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.